- Listen carefully to the question.
- Be sure you hear and understand the question before answering.
- Pause and think before you answer.
- Answer only the question asked.
- Answer in a deliberate and thoughtful manner.
- Give short answers. Answer “Yes” or “No” when possible.
- Do not guess. Answer only what you know and remember.
- If you can’t remember, state that you don’t recall.
- If you don’t know, state that you don’t know.
- Do not exaggerate.
- Answer boldly when your answer is favorable to your case.
- Stick to truthful answers.
- Speak clearly and with a sincere and pleasant voice. Don’t get emotional.
- Look at any drawings or documents carefully before answering.
Remember: the recorded statement is for the benefit of the insurance company. You can’t win your case in a statement, you can only lose. So be truthful, but don’t volunteer information.
Bonus tip: Don't give a statement without first discussing your case with your lawyer and having your lawyer present when you give your recorded statement to the insurance adjuster.